The fine print, plain English.

Booking your trip.

To reserve your dates, contact Angela with your travel days, lodgings, and bag count. Customers must inform Angela of lodging details and the names reservations are under. Angela will advise which lodgings need advance notice.

Baggage policy.

• Carry-on to medium-sized bags are preferred (roughly 24" × 16" × 11", under 40 lbs).
• If bags are over 40 pounds each and/or larger than carry-on or medium-sized, there might be an additional fee.
• Difficult lodging locations may incur extra charges.
• Bags must be ready by 9 a.m. daily (unless arranged otherwise).
• Delivery typically occurs by 4 p.m.

Payment methods.

Full payment is due 14 days before your trip start. An invoice for the remaining balance is sent approximately one month prior to your trip.

• Zelle — no fee
• Check — no fee
• Cash — no fee
• Venmo — 4% fee may apply
• PayPal — 4% extra
• Credit card — 4% extra

Cancellation policy.

• Within 7 days of trip start: 50% charge of the total trip cost, minus the $100 deposit.
• Within 3 days of trip start: no refunds on changes.
• Rebooking fee: $30 to reschedule.
• The $100 deposit is non-refundable, but $50 of it is transferable to a future travel date if you cancel within the cancellation window.

Itinerary changes.

Customers must contact Angela about any itinerary changes, including lodging or schedule adjustments. Major changes within 2 weeks of the trip start typically result in no reimbursement. Some properties may also incur additional fees if changes are made late.

Questions?

Reach out anytime — Angela is happy to walk through any of the above and tailor a quote to your specific trip. Call or text (814) 279-5333 or email sunshine.luggage.shuttle@gmail.com.